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!Frequently Asked Questions


 

Knowledgebase

  1. How can I find out if I qualify for free software?
  2. How do I qualify to receive free software?
  3. How do I upgrade to a newer version of a product?
  4. How can I qualify to receive product updates?
  5. Why does my product work in TEST-DRIVE mode only?
  6. How can I upgrade from the standard to the professional version of a product?

1

How can I find out if I qualify for free software?

The only people who can qualify for our free software are students with physical impairments and their teachers.  To qualify for any of our free software you must fill in the online Student Qualification Form by clicking this link Student Qualification Form, and submit it to us.

All information that is submitted to us will be kept strictly confidential. You can view our privacy policy by clicking this link Privacy Policy for further information.

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2

How do I qualify to receive free software?

The only people who can qualify for our free software are students with physical impairments and their teachers.  Once an online student qualification form is submitted to us we will do the following:

  • We will contact the person who submitted the form for a particular student. This would be either the teacher, principal, or school administrator.
  • We will require some sort of written proof of physical impairment.

You can view the actual Student Qualification Form by clicking this link Student Qualification Form to see the additional information that we require. All information that is submitted to us will be kept strictly confidential. You can view our privacy policy by clicking this link Privacy Policy for further information.

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3

How do I upgrade to a newer version of a product?

If you are a registered user of our product we will have your product serial number and other information on file. You can send us an email to our customer service team by clicking this link Customer Service containing your name, product name, serial number, and version number. We will send you an email containing further information Your product serial number must also appear in the subject line of your email message.

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4

How can I qualify to receive product updates?

If you are a registered user of our product and it has not been discontinued you can send us an email to our customer service team by clicking this link Customer Service containing your name, product name, serial number, and  version number. We will send you an email containing further information. Your product serial number must also appear in the subject line of your email message.

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5

Why does my product work in TEST-DRIVE mode only?

When your product starts it looks for certain information in various files in the directory where it was installed, and on your computer. If any of those files have been damaged in any way, or tampered with the software will automatically revert back to TEST-DRIVE mode. To correct this situation you can uninstall the software, and then install it once again. If the problem persists you  can contact our technical support team for assistance by email by clicking this link Technical Support. You must include your product serial number in the subject line of your email message (our TEST-DRIVE Editions also include a product serial number in a text file called TDSN.TXT). You can call Function Key Software directly for assistance at  (860) 563-3321. Please be prepared to provide your name, product name, serial number, version number, and any other information that might be requested. If you contact us by phone please be by your computer when contacting us.

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6

How can I upgrade from the standard to the professional version of a product?

If you are a registered user of our product you can request information on moving from a standard version to a professional one by sending an email to our customer service team by clicking this link Customer Service. Please include your name, product name, serial number, and version number. Your product serial number must also appear in the subject line of your email message. We will send you an email containing further information.

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